Baltic assist - Tailored Outsourcing Solutions

We believe the key to your business’s success is creating positive imaging concerning your customers. That is why our customer service representatives are highly trained and have persuasive negotiation skills, adaptability, positive language, clear communication skills, and patience. If you require any assistance in customer service, by hiring our customer service representative, you can ensure positive interaction with your customers.

Advantages of Hiring a Baltic Assist Virtual Customer Service Representative

Cost Efficiency

Baltic Assist Customer Service Representatives are often more cost-effective than hiring in-house customer service staff. You can save on expenses such as salaries, benefits, office space, and equipment.

Round-the-Clock Support

Our CSRs can work in different time zones, providing 24/7 customer support, which is particularly valuable for businesses serving international or remote customer bases.

Diverse Language Skills

We can find virtual CSRs who are proficient in multiple languages, allowing you to offer multilingual support to your customers.

Quick Ramp-Up Time

Our specialists can often start providing support quickly, requiring minimal lead time for training and onboarding.

Data Collection and Analysis

Virtual CSRs can gather customer feedback and data, providing valuable insights for improving products, services, and the overall customer experience.

Pricing

Part-Time
From 17.25 € per hour
Part-time Virtual Employee
84 hours per month
From 1449 € per month
No additional costs
Full-Time
BASE
From 13.57 € per hour
Full-Time Virtual Employee
168 hours per month
From 2280 € per month
No additional costs
Teams
Pro
Custom Pricing
Example of 4 FTE's team
Virtual or in-house department
Different positions on the project
Money back guarantee

How does a virtual Customer Service Representative work?

Virtual customer service representatives (CSRs) work remotely to provide customer support and assistance to clients and customers. Their role is to address inquiries, resolve issues, and ensure a positive customer experience.

Here's how a virtual CSR typically works:

Expertise

Customer Support

We tend to utilise the best options in the industry for product, process and system representation. And we achieve that without sacrificing the human touch.

Help desk

We can provide help desk services, which include: login, password, faq, and similar support.

Customer Satisfaction

We can implement customer satisfaction survey platforms that collect first-class reviews, feedback and other customer satisfaction areas.

Multilingual Customer Support

We can set up a team for a specific market where the local language is required.

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Simple steps to get dedicated virtual employee

1. Free Consultation

Send us an inquiry and we will personally contact you within 24 hours to discuss your business needs.

2. Provide Solution

We will provide a solution for your business with prices and then wait for your approval.

3. Select a Candidate

We will select and present the most suitable candidates for your business.

4. Go Live!

Immediately, after selection, the chosen candidate is ready to work for you. All you have to do now is provide tasks and duties that the specialist can carry out for the firm.

Frequently asked questions

What are the advantages of hiring a virtual customer support staff?

Cost-efficiency, 24/7 availability, scalability, and access to a global talent pool.

How to hire the best freelance customer service representatives?

Define your requirements, use reputable freelance platforms, review profiles, conduct interviews, and assess their customer service skills.

What are the benefits of hiring a virtual customer service representative?

Enhanced customer support, reduced operational costs, flexibility, and increased customer satisfaction.

What are the key skills and top software for virtual customer service?

Skills include communication, empathy, and problem-solving. The top software options are Zendesk, Freshdesk, and Intercom for managing customer support.

What are the pros of virtual employees?

Pros of virtual employees include cost-efficiency, global talent access, scalability, and reduced administrative overhead.

Read more about Virtual Employees

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