Multilingual customer service
Dedicated agents who learn your product and answer as your brand by email, chat and phone. They work only for you; we recruit, train, employ and manage them.
Is this for you?
- Your customers write in Nordic languages, German, French, or Dutch
- Support queues grow faster than you can hire
- You're launching in a new European market
- Shared call-centre agents don't know your product
Six support problems we solve,
and what you get for each
"Our customers expect answers in their own language."
English-only support costs trust and sales in Nordic and DACH markets.
You get
Native or near-native agents, local tone of voice.
"Queues spike at peak times."
Campaigns, launches and seasons push response times past what customers accept.
You get
Agents scheduled to your peaks, overflow cover.
"We're entering a new market."
New customers need local-language support from the first order.
You get
Market-ready agents, launch checklist, local FAQ.
"Our team can't keep up with tickets."
Product and sales staff end up answering routine questions.
You get
First-line handling, clear escalation to your team.
"Our replies are inconsistent."
Different people give different answers to the same question.
You get
Saved replies, help-centre articles, tone guide.
"We don't learn from what customers tell us."
Complaints and ideas get lost in closed tickets.
You get
Ticket tagging, weekly insight report.
Why companies choose Baltic Assist for support
How much does outsourced customer service cost?
One monthly price per agent covers salary, employment costs, recruitment, training, equipment and account management.
Peak hours or one channel
84 hours a month
from €1,449 / month
A full member of your support team
168 hours a month
from €2,280 / month
Several languages and channels
3 or more specialists
custom quote
Steps to get your project up and running
Free consultation
Send us an inquiry and we will personally contact you within 24 hours to discuss your business needs.
Provide solution
We will provide a solution for your business with prices and then wait for your approval.
Selection
We will select and present the most suitable candidates for your business.
Go live!
Immediately after selection, the chosen candidate is ready to work for you. All you need to do now is assign tasks and duties that the specialist can carry out.
Certified B corp
We are a part of a global movement for an inclusive, equitable, transparent and regenerative economic system.
Our guiding principles of transparency, inclusiveness, equality, and sustainability shape every decision we make and action we take. Aiming to be more than a profitable business, we move towards creating a more equitable and sustainable world for everyone.
Schedule a quick consultation
Book a one-on-one meeting with our team representative.
Have a question?
Drop us a message and we'll get back to you ASAP.
FAQ
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Part-time agents start from €1,449 per month and full-time agents from €2,280 per month, including salary, employment costs, equipment and management.
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Yes. Many agents cover two or three languages, for example Danish, Norwegian and English.
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Yes. Agents work in your systems, under your brand and your guidelines.
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Call centres often share agents across clients. Your dedicated agents work only for you and build real product knowledge over time.