A regulated industry under growing compliance pressure
The insurance sector across Europe is navigating a period of significant regulatory change. The Digital Operational Resilience Act (DORA), which came into force in January 2025, has imposed strict new requirements on insurers to formally document, monitor, and manage their outsourcing arrangements, thereby increasing operational complexity for companies of all sizes.
At the same time, both established insurers and fast-growing InsurTech companies face mounting pressure to reduce operational costs while maintaining high standards of compliance, customer service, and financial accuracy. Managing claims administration, policy documentation, and financial reporting in-house is becoming increasingly difficult as these demands grow.
Baltic Assist supports its partners in the insurance and InsurTech industry with structured outsourcing solutions that reduce administrative burden, strengthen compliance, and free internal teams to focus on underwriting, product development, and customer relationships.
Enabling focus on core insurance operations
Insurance companies succeed when their teams can focus on risk management, product innovation, and customer retention, not on the administrative processes that support them. Baltic Assist enables our partners to do exactly that by providing reliable, skilled support for back-office and compliance functions.
From financial reporting and accounting to HR management and compliance documentation, our tailored solutions integrate seamlessly with our partners' existing operations, ensuring both accuracy and regulatory alignment.
Our solution
Whether you are looking for comprehensive financial and accounting services or targeted administrative support, partnering with Baltic Assist is a smart, cost-effective solution, short- or long-term. This collaboration gives you access to a diverse, multinational talent pool, helping you cut costs and scale with exceptional flexibility.
By working with our team, you can reduce your hiring timeline by up to six weeks and tap into top-tier professionals in tax, compliance, finance, and accounting. This streamlined approach ensures the highest standards of quality while allowing you to focus on what matters most: accelerating growth, optimising expenses, and strategically managing your operations without the overhead of traditional hiring.
Outsourcing for the insurance industry
By delivering tailored and efficient solutions, we empower our partners to focus on growth and innovation while we take care of the rest. For businesses in the insurance and InsurTech sector, our support includes:
- Compliance documentation support, helping insurers maintain accurate outsourcing registers and meet DORA requirements for third-party risk management and regulatory reporting.
- Financial reporting and accounting services covering general ledger management, accounts payable and receivable, and period-end close processes.
- Claims administration support, assisting with data entry, document management, and process coordination across the claims lifecycle.
- Payroll services for insurance companies operating across multiple European markets, ensuring accuracy and compliance with local regulations.
- HR documentation and onboarding management, including employment contracts, policy documentation, and personnel file management.
- Customer service representatives to support policyholders with queries, renewals, and claims status updates.
- Remote compliance specialists to assist with regulatory tracking, reporting obligations, and internal audit preparation.
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